When printing, the computer points out mediums are used up or the papers are wrongly fitted, (The platform doesn’t return to the previous position), replace the papers correctly. Press ENTER button, when the platform completely returns to previous position, the flatbed printing machine will do self-inspection. Then press Product Set Button, until the Product Set Light doesn’t flashing, the printing can be continued.
When printing, after sending order the printer doesn’t work. The computer points out the printer is not getting ready or communication mistakes：
Check whether the printer has already been on-line started.
Check whether the USB cable is well connected with computer.
Check whether has chosen the right flatbed printer in the computer.
Look over whether the file of printing task is accumulated, eliminate all tasks of printing and send the order again.
If necessary please uninstall the printer device driver, reprinting after reinstall the flatbed printer device driver.
While printing, after sending the order, the computer points out paper jam.Product Set Indicator
flashing：Press the Product Set Button, the platform will get out, then press the Enter button make sure the platform return to the previous position, then press Product Set Button to continue the printing.
Please check whether the raster encoding disk is dirty, using the bathroom tissue to wipe the edge of raster slice.
Please check whether the front and back drive belts and the pulley have interval or is loosed, please adjust and fix it.
The printed image stripe is very bad or the effect is unconspicuous:
Check the printing nozzle to see if the picture is missing color pure, do the cleaning if it do missing color pure. Make sure it can print the intact testing color strip,.
Look over whether the various parameters of printing setting are suitable in the computer, and setup again correctly.
Find printing Head Alignment in Maintenance column of printer, and execute according to the hint.
Check weather the various transmission bands that control the platform’s ingress and egress and the connecting gear wheel are loose or have too largeinterval, and adjust it appropriately.
During the printing, printer stops working suddenly:
Check whether the USB cable is poor contact.
Check whether the computer is interfered or corroded by virus.
Turn off the printer and restart it.
When the printing is finished, the platform walk out totally. After the carriage unit return from the left side, the ink change indicator light and product placement indicator light normally on, the computer report the general error
Please check whether the length of printing image is bigger than the located size of paper.
The sliding components of cleaning unit has accumulated discarded ink, adding the resistance.
The chip of ink cartridge doesn’t return to the intial position, the ink prompt quantity of ink is little.
The output image is smudge
Whether the printer head is miss color pure or plugged.
Whether the original image is clear.( High Resolution).
Whether the printer output set up choose the suitable option.
Whether the printing materials are absorbent.
Whether the distance between the printer and the surface of the printing product has been adjusted the suitable place.
When printing, the printer works normally but doesn’t spray ink.
Whether the printer head is miss color pure or plugged.
Whether the vent of printer breakout box is open? The correct should be open.
The cleaning unit is not well sealed, appear air leak phenomenon. As a result that the can’t make the printer is fulled with ink.
The printer or main board are damaged.
